At Trend Dubai, we want you to be completely satisfied with your purchase. Our Return and Exchange Policy explains how you can return, exchange, or request a refund for products purchased from our store. By shopping with Trend Dubai, you agree to follow the terms outlined in this policy.
Eligibility for Returns and Exchanges
Products purchased from Trend Dubai can be returned or exchanged within 15 days of delivery, provided they meet the eligibility requirements. Items must be unused, in their original packaging, and in the same condition as when you received them. Personalized, perishable, or hygiene-sensitive items may not be eligible for return or exchange, as stated in the product description.
Requesting a Return or Exchange
To request a return or exchange, please contact our customer support team at trenddubaestore@gmail.com within 7 days of receiving your order. Include your order number, product details, and the reason for the return or exchange. Our team will provide instructions on how to send the product back to us.
Return Process
Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If the item is approved, we will process your exchange or refund promptly. Refunds will be issued using the same payment method you used for the original purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you wish to exchange a product for a different size, color, or model, Trend Dubai will process the exchange after receiving the returned item in its original condition. If the replacement product is unavailable, we will offer a full refund instead.
Shipping Charges for Returns and Exchanges
Unless the return or exchange is due to a defective or incorrect item, customers are responsible for return shipping costs. Trend Dubai may provide prepaid return labels in certain cases, which will be communicated during the return process.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at trenddubaestore@gmail.com. We will arrange for a replacement or full refund as quickly as possible. Photos of the damaged item may be requested to process your claim efficiently.
Non-Returnable Items
Certain items, such as personalized products, perishable goods, or hygiene-sensitive items, are not eligible for return or exchange. These restrictions will always be clearly mentioned in the product description.
Refund Timeline
Once your return is approved, refunds will typically be processed within 7 to 10 business days. The exact time for the funds to reflect in your account may vary depending on your payment method and banking institution.
Contact Information
For any questions, concerns, or to initiate a return or exchange, please contact us at trenddubaestore@gmail.com. Our team is committed to providing fast, reliable, and customer-friendly support to ensure a smooth return or exchange experience.
Final Note
Trend Dubai values your satisfaction and strives to make returns and exchanges as easy as possible. By following this policy, you can shop with confidence knowing that we are dedicated to resolving any issues promptly and fairly.